Service Excellance

 Wings2i’s core expertise and experience with Service Management best practices can transform your organizations Service practices into excellence making your customer into delighted fans of your services.

 Our service excellence practices and related consulting focuses on core aspects of Service excellence such as:

  • Customer focus and service culture
  • Value and outcome focus
  • Robust Service strategy
  • Customer relationship management
  • Definition of Service Portfolios and catalogues
  • Service level commitments and management
  • Delivery and support management
  • Process orientation
  • Total cost optimization
  • Effective Quality assurance
  • Quality management
  • Compliance

 Our outcome-focused consulting services bring in the effective transformation in service organizations in well-governed cycles of improvement in an approach shown below:

 

 

Wings2i consultants bring in immense expertise and experience in Service excellence and process improvement to the table, thus enabling a visible transformation of your Service framework.