ITSM & ITIL®

Wings2i’s core expertise and experience with IT Service Management ITIL® is well established and referenced in the Industry.

Our service excellence practices and related consulting focuses on core aspects of IT Service excellence such as:

  • Creation of awareness and orientation
  • Assessment and Base lining
  • Process and automation/tool assessments
  • People and capability assessments
  • Holistic or focused process improvements
  • Best practice adoption and implementations
  • Identification and prioritization of improvements

Our outcome-focused consulting services bring in the effective transformation in service organizations in well-governed cycles of improvement in an approach shown below:

 

Wings2i consultants bring in immense expertise and experience in Service excellence and process improvement to the table, thus enabling a visible transformation of your Service framework.

We also have consulting services focused on compliance and certification of ISO 20000 Certification. Refer to our page for the same. 

 

 

 Area of focus

  • Business-IT alignment and integration
  • Customer focus and service culture
  • Value and outcome focus
  • Robust Service strategy
  • Definition of Service Portfolios and catalogues
  • Service level commitments and management
  • Delivery and support management
  • Process orientation
  • Total cost optimization
  • Effective Quality assurance
  • Measurement systems and metrics
  • Reporting
  • Analysis and continual improvement.