Case Studies

 Wings2i focuses on delivering business value to our customer organization in line with their specific objectives, requirements and challenges.

Given below are some brief case scenarios of such engagements:

   

Management and continual improvement of ISMS

Organization

 

A global leader in Value added Services for Mobile operators

Need

 

Lack of In-house capabilities, Organizational focus on technology and entrepreneur culture, bad prior experience with external consultants etc

Client Since:          

 

2009

Services and Outcomes

 
  • Consulting for ISO/IEC 27001 certification
  • End-to-end ownership and management of ISMS including:
  • Maintenance & management of ISMS
  • Periodic risk assessment and management
  • Facilitation of controls across organization
  • Internal audits, corrective/preventive actions
  • Information Security awareness
  • Assistance and guidance in Security incident management
  • Facilitation & guidance for compliance to client security requirements
  • Facilitation of external and client audits.
  • Combination of dedicated onsite + Onsite-offsite + back-end support

Service Management for Non-IT Support Functions

Organization

 

 A fortune 100 diversified technology and manufacturing major.

Need

 

Lack of a Robust and consistent Service management framework for the services delivered by various support functions such as IT, HR, Admin, Facilities, Export-Import etc

Client Since:          

 

2009

Services and Outcomes

 
  • Assessment of the current Service delivery framework to identify key challenges, gaps and improvement areas
  • Development of a strong process oriented Service Management Framework (SMF) based on good practices from ITIL framework and ISO/IEC 20000 standard
  • Facilitation of implementation of the framework
  • Assistance and facilitation of a tool implementation and customization for the process and workflow automation where necessary/applicable
  • Facilitated implementation and management of an effective measurement and reporting framework
  • Visible and tangible improvements achieved across the Service management framework scope involving the support function with significant business advantage and optimization.

Establishment of QMS and ISO 9001 Certification

Organization

 

 An emerging leader in Construction Project management services in Kerala.

Need

 

Implementation of a quality framework with strong customer focus and benchmarking against ISO 9001 standard

Client Since:          

 

2012

Services and Outcomes

 
  • Assessment of the current management system and practices
  • Development of a comprehensive quality management processes
  • Definition and fine-tuning of all required quality processes
  • Development of a Quality management System (QMS) in alignment with ISO 9001 standard
  • Strengthening of quality control framework for all Projects
  • Facilitation and capability development for internal audits
  • Guidance and assistance in definition of KPIs and reporting framework
  • Facilitation and support during the ISO 9001 certification process
  • Assistance in achievement of certification in a time-period of 3-4 months.
  • Successful certification in 2013