ITIL® Training

Wings2i’s proven expertise and experience in ITIL® has already established us as one of the preferred education partner for global customers.


Our education programs includes:

  • In-house workshops for corporates

  • Public Workshops for individuals

  • Accredited Certification Workshops

  • Custom trainings and workshops

ITIL® qualifications are aimed at professionals who want to acquire and demonstrate capabilities around the global best practices in IT Service management. The qualification scheme of ITIL® adopts a modular, credit-based certification approach as described below.


Wings2i is an Accredited Training Organization (ATO) for all levels of the IT certification scheme shown below:

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Wings2i offers the following trainings and Workshops as a part of our ITIL® portfolio:

 

A. ITIL® Introduction and Overview

ITIL® Introduction and Overview
Workshop Details Mode Duration
An introduction to the ITIL framework, its evolution, value, application, and a basic overview of the framework

Classroom

Online

E-learning

Half-day

1.0 Hour

15-20min

Exams & Certification -NA-
Prerequisite None.
ITIL® Certification credits None.

 

B. ITIL® Foundation Certification Training

ITIL® Foundation Training
Workshop Details Mode Duration

Foundation Training on the ITIL® Framework.

Enabling the participants to understand the fundamentals of the framework, terminologies, functions and processes as well as prepare for the (optional) ITIL® Foundation Certification exam

Classroom

Blended (E-learning + Class room)

E-learning

2.0 Days

Flexible

Flexible

ITIL® Foundation Certification exam - Simple Objective Type 40 questions, 26/40 pass mark Paper based Online 1.0 Hour
Prerequisite None.
ITIL® Certification credits 2.0

 

C. ITIL® Intermediate – Lifecycle Stream

ITIL® Intermediate – Lifecycle Stream
Workshop Details Mode Duration

ITIL® Intermediate Certification Programs – in Life cycle stream.

Each training program covers one module from below:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Classroom

Blended (E-learning + Class room)

3.0 Days + Exam

Flexible

ITIL® Intermediate Certification exam - Scenario-based, Complex Objective 8 questions, 28/40 pass mark Paper based 90 Minutes
Prerequisite ITIL® Foundation or equivalent. Accredited ITIL® Intermediate training
ITIL® Certification credits 3.0 each

 

C. ITIL® Intermediate – Capability Stream

ITIL® Intermediate – Capability Stream
Workshop Details Mode Duration

ITIL® Intermediate Certification Programs – in Capability Stream.

Each training program covers one module from below:

  • SOA
  • PPO
  • RCV
  • OSA

Classroom

Blended (E-learning + Class room)

3.0 Days + Exam

Flexible

ITIL® Intermediate Certification exam - Scenario-based, Complex Objective 8 questions, 28/40 pass mark Paper based 90 Minutes
Prerequisite ITIL® Foundation or equivalent. Accredited ITIL® Intermediate training
ITIL® Certification credits 4.0 each

 

E. ITIL® Intermediate – – Managing Across Lifecycle (MALC)

ITIL® Intermediate – – Managing Across Lifecycle (MALC)
Workshop Details Mode Duration

The final Intermediate module that leads to ITIL® Expert Level Certification.

Classroom

Blended (E-learning + Class room)

3.0 Days + Exam

Flexible

ITIL® MALC Certification exam - Scenario-based, Complex Objective 10 questions, 35/50 pass mark Paper based 90 Minutes
Prerequisite 17 valid ITIL® Certification credits
ITIL® Certification credits 5.0

 

F. ITIL® Expert– Certification - Packages:

We also offer end-to-end ITIL® Expert Certification in customizable and flexible packages such as:

  • Package A: Foundation + 5 Lifecycle Modules + MALC

  • Package B: Foundation + 4 Lifecycle Modules + MALC

For those who are already certified at ITIL® Foundation or at some intermediate levels, the above packages can be further customized to include only remaining certifications

 

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Workshop Details